Factors Affecting Post-Crisis Organizational Performance at PT Garuda Indonesia (Persero) Tbk
Organizational Performance, Post-Crisis, Garuda Indonesia, Leadership, HR Management
Keywords:
Kinerja Organisasi Pasca-Krisis, Garuda Indonesia, Kepemimpinan, Manajemen SDM, Organizational Performance, Post-Crisis, Garuda Indonesia, Leadership, HR ManagementAbstract
This article discusses the factors that affect post-crisis organizational performance with a case study on PT Garuda Indonesia (Persero) Tbk. This research aims to identify and analyze internal and external factors that play a role in the recovery of the company's performance after facing a multidimensional crisis, including the impact of the COVID-19 pandemic, debt burden, and management conflicts. The method used is a systematic literature review with a descriptive qualitative approach, combining sources such as scientific journals, annual reports, and contextual data. The results of the study show that PT Garuda Indonesia's performance recovery is influenced by a combination of internal factors, such as transformational leadership, adaptive human resource management, resilient organizational culture, and technological innovation. On the external side, government support, regulation, and public trust also play a significant role. This study proposes an Integrated Crisis Recovery Framework (ICRF) model as a holistic recovery framework that integrates these four factors. These findings contribute to academics and practitioners in understanding the dynamics of post-crisis organizational recovery, especially in the state-owned sector in developing countries
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